Return & Refund Policy

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This Return & Refund Policy applies to purchases made through the Rezoluza store (the “Store”). By placing an order, you agree to the terms below.

1) Return Window

You may request a return within 14 days of the delivery date (the “Return Window”). Return requests made after the Return Window may be denied.

2) Return Authorization Required

All returns must be authorized before being sent back. To request a return, email us at support@rezoluza.com with:

• Your order number
• The item(s) you want to return
• The reason for return
• Photos (required for damaged/defective claims)

If your return is approved, we will email you the return instructions and the return address. Do not send returns to any address other than the one provided by our support team. Unapproved returns may be refused or returned to sender.

3) Return Conditions

Returned items must be received in new condition:

• Unworn, unwashed, and unused
• With original tags and packaging where applicable
• No odors, stains, pet hair, damage, or alterations

We reserve the right to deny a refund or issue a partial refund if the returned item does not meet these conditions.

4) Non-Returnable Items

Unless required by applicable law, the following are not eligible for return/refund:

• Items marked Final Sale or Non-Returnable
• Gift cards
• Items damaged due to misuse, improper care, or normal wear and tear
• Returns requested outside the Return Window

5) Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a confirmed defect upon arrival (subject to verification).

We strongly recommend using a tracked shipping service and keeping proof of postage. We are not responsible for returns lost or damaged in transit.

6) Restocking Fee

For approved returns, a restocking fee of 5% of the purchase price will be deducted from the refund unless prohibited by mandatory law or unless the return is due to our error/confirmed defect.

7) Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method when possible.

Original shipping charges are non-refundable, except where required by law or if the return is due to our error.

Refund timing depends on your bank/payment provider and may take several business days after we process the refund.

8) Exchanges

We do not guarantee exchanges. If you need a different size/color (if available), please contact us and we will advise you on the best option. In many cases, the fastest solution is to return the original item (if eligible) and place a new order.

9) Damaged, Defective, or Wrong Items

If your item arrives damaged/defective or you received the wrong item, contact us within 48 hours of delivery at support@rezoluza.com and include:

• Your order number
• Clear photos/videos of the item
• Photos of the packaging and shipping label

After verification, we may offer a replacement, repair, partial refund, or full refund depending on the issue and stock availability.

10) Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellations or changes once an order has been processed or shipped.

11) Pre-Orders

For pre-order items, estimated shipping dates are shown on the product page and/or at checkout and are estimates. Production and logistics delays may occur.

If fulfillment of a pre-order becomes impossible or commercially unreasonable, we may cancel the pre-order and issue a refund.

12) Chargebacks & Disputes

If you have an issue with your order, please contact us first so we can try to resolve it. Unjustified chargebacks may result in account restrictions and refusal of future orders.

13) Contact

For return/refund questions, contact us at support@rezoluza.com.